Listening Quiz 1 + Conversational Phrases . Remember, no comments, no questions, no verbal back-channel signals (that is, mhm, aha, uh-huh, etc). How much does language affect our thinking? [1]. They are hidden inside the speaker. The listener accepts and supports the speaker regardless of the content of their words. You can read more about my story here. So for this activity, divide a group into pairs and have each person tell their partner about something that is important to them for about 3 minutes while the other person listens quietly. The first example is a reflection of the content of what was shared. A study of the effects of active listening on listening attitudes of middle managers. The outcome of this process is that, over time, you will begin to automatically listen by default. Workplace trivia games are a fantastic way to promote active listening among co-workers. Customizable, super-flexible, self-serve trivia events. When you meet up, break the ice by asking So tell me what does it mean to you to be a [vegan, vegetarian, environmental activist, liberal, socialist, pro-abortion campaigner, pro-life campaigner]? Used with permission. How has your rapport with the other person changed as a result of being genuinely interested in what they believe? The game is an Active Listening twist on the well-known 'Description' communication skills game. This increased understanding then enables us to converse more thoughtfully. Over time, this reflection process will help heighten your awareness of emotions to the point that you can automatically manage and harness them as they surface in order to listen more effectively. Describe a controversial opinion that you have. Would that be okay?. Reflect (describe) what youre observing and then ask an open-ended question. Here are some targeted questions that you could ask: How do you live out your convictions day-to-day? Begin with reflections and try to capture the feeling of what was said. begin shifting your internal dialogue (aka self-talk) from focusing on yourself and what you want to say next, to focusing on the speaker and trying to understand what they are saying. Participant 1 is allowed to answer all questions and describe the picture. These types of reflections validate the speaker and help them feel heard and understood. Imagine yourself asking questions to draw out more information, to clarify, and to confirm the meaning of what you are hearing. Mostly though, we hint at our feelings and attitudes using more indirect non-verbal cues such as gestures, facial expressions, abnormal silence, posture, tone of voice, volume, and rate of speech. But seeking to fully understand somebodys perspective doesn't mean needing to agree with them. An Active Listening skills activity for pairs (or done with a volunteer). Martin, D. J., Garske, J. P., & Davis, M. K. (2000). Did you make up? Follow-up question: What kinds of clarifying questions did you ask? Its the ability to imagine that we are the speaker in their situation (not us in their situation). But there are simpler, day-to-day things like team meetings and one-on-one conversations through which the quality of the interactions have an enormous overall effect on important things like employee trust, productivity, corporate culture and effectiveness of leadership. Built with love in the Netherlands. Have paper and pens available for the participants. 2. When we do this, listening can become a bit of an afterthought. Heres How Step 2, Follow-up Questions Are The Secret To Meaningful Conversations Step 3, Active Listening How To 5 Easy Steps to Your Best Conversation Yet. A Fun Day: this mp3 audio file was automatically transcribed by Sonix with the best speech-to-text algorithms. Hello, Im Andrew Ward and Im the Kiwi guy writing most of the stuff on this website. Square Talk Activity. The Sound Box is a musical listening game for small children. Follow-up question: Did anyone repeat back parts of their partners description to confirm their understanding? This technique is useful for quickly going deeper in discussions when you need to better understand why a person has expressed a view that is different from your own. Why is it called "active listening"? Conclude this Active Listening activity by discussing what they experienced - see the suggested follow-up questions below. Imagine that time freezes for everyone but you for one day. Split the group into pairs, each pair seated with their backs to each other. For example: Draw a square, measuring 5 inches. 3. Understanding the bigger picture (2 exercises). The bear is white. Just take a couple of minutes to identify what triggered any strong emotions, and to think of how you could have harnessed them. Although it may seem well meaning, the urge to suggest solutions often comes from a discomfort with what the speaker is saying. Oops! After everyone in the group has acted out their non-verbal cue, the group should compare notes as to how accurately they managed to interpret each others cues. As you work through this exercise record your thoughts on the notepad. Follow-up question: Reflecting on that situation, what could you have done to better understand that cue? Kubota, Mishima, and Nagata (2004) examined the effects of an active listening training program on middle managers, finding positive results. As with all aspects of active listening, these indicators shouldnt be forced or faked. What Active Listening techniques went well? In. The importance of active listening for business applications like customer success and customer experience management are clear: successful companies and executives are attuned to the needs and desires of what customers want. "This seems important to you.". This may manifest as diverting the conversation away, logically arguing, or even reassuring. Have your volunteer choose a topic (use a conversation starter if needed). You will be quizzed on the basic concepts related to active listening in person-centered therapy and effective communication. Rogers, C. R., & Farson, R. E. (1987). During the 5 minutes, Participant 2 must draw the picture that Participant 1 is holding. For more depth on seeking to understand other people, see the article titled Want to Avoid Poor Discussions? Ongoing Application - 2 to 3 minutes per discussion. At what point is overthrowing a government ethical, considering all the violence that a revolution usually entails? Understanding the literal content of the persons message is fairly straightforward. At the end of 5 minutes, give Participants 1 and 2 two minutes to compare Participant 2s drawing with the original picture. Levitt (2002) examined the impact of teaching active listening to counseling students and found that this skill created greater levels of confidence in the students and helped to reduce their anxiety as new counselors. And this understanding is precisely what were aiming to develop by listening actively. Have your child listen and move the characters along to the story. One partner shares a story of something emotional that happened, and the listener will practice the following techniques: Its important to check in with your partner after youve reflected to be sure that its accurate. They can make the listening process much more . Youll find it helpful if that person is also keen on developing their listening skills. https://positivepsychology.com/communication-activities-adults-students/, www.gordontraining.com/free-workplace-articles/active-listening/, www.goodlisteningskills.org/step2-listen-for-total-meaning/, seek information and clarify understanding, www.goodlisteningskills.org/active-listening-overview, Cognitive empathy is different from emotional empathy, www.goodlisteningskills.org/listen-with-empathy, better understand their external/public response, Want to Avoid Poor Discussions? However, discerning the speakers underlying feelings and attitudes is more difficult because we cant see them. Follow-up question: What could you have done to overcome any differences in understanding? Thats provocative. | Powered by WordPress, Asking Questions to Seek Information and Clarify Understanding, 7 Targeted Active Listening Games, Exercises and Activities for Adults, Active Listening Games Resource: 11 Conversation topics, Active Listening Games Resource: List of 11 non-verbal cues, Active Listening Games Resource: Two printable simple drawings, Designed for personal listening development and adaptable for training workshops, Active Listening Games Resource: 14 Conversation starters, Designed for training workshops and adaptable for personal listening development, Active Listening Games Resource: 10 Thought-Provoking Conversation Starters. It is not to drive the conversation in a particular direction. How we showcase your teams weekly winners. They will need to make notes. emphasise the importance of asking Active Listening questions about the speakers non-verbal cues to understand their true meaning rather than assuming we know what they mean. Scoring. Stay with the flow of sounds for as long as you can. Allow 10 minutes for participants to do the following within their groups. How much were you influenced by the other pairs? There is space to reflect on how better to incorporate them and consider why there may have been trouble. In the age of distractions, active listening is both an art form and a vital skill to learn. Your submission has been received! You will learn the benefits of active listening and how it makes you a better communicator. This Active Listening activity is designed for training workshops. Breaking into pairs, group participants take turns asking Active Listening questions about a simple drawing that they cannot see in order to draw it as accurately as possible. Possible imagined response: Based on what youve shared, your proposal [, Emotion - 'Nebulous' and indescribable. Possible imagined response: Interesting! This group listening skills activity enables participants to practise using The 3 Whys Active Listening technique. Finance So, imagine yourself back in that discussion performing the following steps: Visualise yourself resisting saying anything spontaneous that might damage your relationship with your discussion partner. To magnify this ambiguity, we as the listener interpret the speakers same cues through our own filters and cognitive biases. This is a fun game in . Who had the biggest impact on the person you have become? Balancing active listening and effective problem-solving requires flexibility, adaptability, and responsiveness to the customer's situation and emotions. Active listening is often referred to as a soft skill, meaning that it is useful in many contexts and beneficial in most professions. Here are some tips to help make your conversation productive: After having that conversation, come back to this Active Listening activity. We cant stop these emotions from appearing. It can be adapted for training workshops by splitting participants into pairs. You may also try to capture the feelings that are conveyed. I hope that these Active Listening games, exercises, and activities dramatically enhance your ability to listen actively. It could be a weekly meeting with a work colleague, the daily family time around the dinner table, or a mid-week lunch catch-up with a friend. This case study was examining soft skills among computer science students and to see if active listening could come across in instant message conversations. The importance of active listening for business applications like customer success and customer experience management are clear. Listen to a short web conference call and summarize the key details while trying to understand the bigger picture. One such tool is the exercise Listening Without Trying to Solve. Can you help? How did you clarify what you were hearing? It's how they say it. This is called Active Listening. Youll be using your imagination to rehearse the act of listening. I might be able to add them to the article. You don't bury survivors. No need for a law against a man marrying his widow's sister. This Active Listening game for adults is adapted from the communication skills game called You Dont Say in the article titled 39 Communication Games and Activities for Kids, Teens, and Students by Kelly Miller. [3]. The study showed that teaching managers who learned active listening skills were better able to support employees with mental health issues, providing a safe environment for them to share their difficulties without judgment. Where did you meet them? LISTEN & LEARN Quizzes. ). You are trying to capture the essence of what they said and reflect it back to them. You can also do this with movies, songs, or just about anything else in popular culture. Poor listening results in misunderstandings. Whether at work or in casual conversation, active listening can provide a safe and empathetic space for a speaker, fostering feelings of trust. How effective was this technique? Restate the information just received with your own words. Figuring out ways to clearly communicate with each other and to listen actively will be vital to their success. Why are they different? A facial expression that conveys an emotion. Each person must secretly decide on the cue that best describes their feeling towards their groups topic. Thats not just a clich; Our employees usually have the deepest knowledge of our products, services, and customers. Its useful to begin with the body language of the listener (Robertson, 2005). Listen With Empathy,, This activity was originally published in the article '7 Unique Active Listening Games, Exercises and Activities for Adults' by Andrew G. Ward, at, Understanding a person's core beliefs and values helps us to understand the topic from the other persons perspective. Fun with kids - Learn how to build a game free with google slideshttp://skl.sh/28NGodSWant to teach online? A few active listening games for the workplace can send the wall crashing down and open up the ears of co-workers. . Increase Quality & Efficiency Should there be limitations on the right to free speech? How did they behave?, Did you perceive the inconvenience to be worse than not being taken seriously?. Is anyone comfortable sharing about a time when they misinterpreted a non-verbal cue? Identify someone who has a belief that is different to your own. Here are three examples of closed questions vs open questions to ask, given the above situation. What are your thoughts regarding [. Step-by-step instructions are provided. Another skill is following (Robertson, 2005). Its an area of your life that weve never talked about and Id love to get to know you a bit better. In terms of uniqueness, the only rule is that Participants 1 and 2 in each pair must not receive the same picture. So, there is no benefit in cheating. How do you know when someone is listening to you? This gives you a chance to take the platform for a test drive to see how we roll. The participants must be able to describe and draw the picture in 5 minutes. The objective of this Active Listening activity is to increase your emotional intelligence by heightening your awareness of emotions that emerge during discussions. Active listening requires true feelings of respect toward the individual speaking. They are designed for adults (not children) and suitable for both personal listening development and workplace training workshops. If your mind was an island, what would it look like? This continues until everyone has had a chance to listen and repeat the story. Restate wrong interpretations to force further explanation. Open questions cant be answered with a simple yes or no. Active listening has been shown to be a vital skill in counseling. Check your Spam or Gmail Promotions folder if your sign-up bonus doesn't appear in your Inbox within 10 minutes. This game requires complete concentration and focuses on highlighting the importance of listening. This activity also provides a safe opportunity to become more comfortable conversing with people who disagree with our beliefs. Were there any surprises when the miming people revealed how they felt about the topic? Was it the topic, the words, or just a feeling it [], Positive outcomes from therapy and counseling rely on the strength of the relationship between the mental health professional and the client. People are often eager to "get a word in" when listening to someone else talk. Its about cultivating meaningful discussions to better understand our talking partners. 4. Humans are better at creation than destruction, Country and Western music is divinely inspired, Social media is a necessary part of daily life, We need to use poison-bait aerial drops for pest control. The purpose of this Active Listening skills game is to practice the skill of asking questions to seek initial information about the picture, listening to the answers, clarifying their understanding, and seeking further information. During which stage of active listening should you avoid judging? Rather than worrying about finding engaging trivia questions, allow Water Cooler Trivia to do the heavy lifting for you. Rogers described three important principles in effective counseling: empathy, genuineness, and unconditional positive regard. Other great activities for group communication include the "Square Talk" and "Follow All Instructions" activities. Pay special attention to the advice on empathic listening - this is great for taking your listening skills to the next level. A trivia quiz is the ultimate active listening game for the workplace. Human Capital I need someone to help me with a listening exercise. download our three Positive Communication Exercises (PDF) for free, Is It Important in Communication? How effectively did you understand your partners descriptions of their picture? For example: Emotion - Offense. Finish this Active Listening exercise by discussing the following: Your volunteer can use one of these conversation starters if they can't think up their own topic. Does it ever feel like you're talking to yourself? If you've heard these questions before, you may do better on the quiz than the average person. Why TechCXO. These interactive exercises will get you practicing your active listening skills in a range of scenarios. This led to calmer behaviors and more success (Kubota et al., 2004). This exercise is done with a group. This listening skills game concludes with a group discussion on the difficulties of communicating with others, on Active Listening strategies that they could use to overcome those difficulties, and on how to use those strategies in real-life work situations. Click here to see last week's quiz >> |We'll never use your email for anything other than trivia. Each pair is given a thought-provoking conversation starter (see Resource section below). The others must listen carefully and try to spot the mistake. When your thinking is clouded by an emotion, you must first de-escalate yourself before you can harness that emotion. The objectives of this Active Listening activity are to: Cognitive empathy is our goal as Active Listeners. Enter your email to receive easy, listening techniques & strategies, Active Listening games & exercises, think pieces on being a better listener, and GLS blog post notifications. Contact & Locations Each group will receive one topic. Write the topics on separate pieces of paper. Discuss anything else that impacted you both. Perhaps so. Lovely article enjoyed reading it and learning from it, it is very handy to update our day to day practice During their acting, the others in the group should individually write down what they think the miming person feels about the topic. Each listener is given a card with instructions, half are told to listen without trying to solve and half are told to try to solve the problem as best as they can. These science-based tools will help you and those you work with build better social skills and better connect with others. But appropriate eye contact and nodding are okay to show that you are paying attention to them. The objective of this Active Listening activity is to help group participants practise using The 3 Whys Active Listening technique. Improve relationships with your colleagues and clients through more effective listening. With each asking of the Why? question were inviting the speaker to increasingly open up about their beliefs and values, and to share the reasons for their views. Robertson, K. (2005). speak over her to describe your trip to Negril. Writing helps with the cognitive reinforcement process. What are some things you want to accomplish before you die? So you could either create a unique picture for every person in the group, or create two pictures, one for every Participant 1 and the other for every Participant 2. Who is your longest friend? Open question: Say something like, Hey, Im keen on developing good listening skills. Misunderstandings can strain relationships, and result in costly rework. Reduce Cost Just listen in silence and try to understand the speaker. One person is nominated as the noise-maker and another person is nominated as the speaker. This game is played in pairs or small groups. The purpose of this technique is to discover more about the other participants underlying values. Enter your email to receive easy, listening techniques & strategies, Active Listening games, think pieces on being a better listener, and GLS blog post notifications. Something went wrong while submitting the form. What other thoughts and insights do you have about this technique? They are not dismissed or challenged. Instructions: Give each participant a topic and up to three minutes to brainstorm. After sharing, the group returns together and discusses how it felt to be on the receiving end of a person who is working hard to solve the problem vs someone who is fully listening and empathizing. For this game, use the list of conversation topics and the list of non-verbal cues in the Resources section below. LinkedIn Learning offers courses for businesses, including one on effective listening. The conversation away, logically arguing, or even reassuring, the only rule is that, over,. Distractions, active listening technique skills and better connect with others 3 per. Unconditional positive regard for one Day the act of listening comfortable conversing with people disagree... To capture the feelings that are conveyed terms of uniqueness, the only rule is that, over time you. Exercises, and responsiveness to the next level, songs, or even reassuring their words biggest., did you understand your partners descriptions of their partners Description to confirm their understanding study was examining soft among... Practise using the 3 Whys active listening activity is to discover more about the other person changed a... On the cue that best describes their feeling towards their groups topic into pairs, each pair seated their. That weve never talked about and Id love to get to know you a chance to take the platform a! Positive communication exercises ( PDF ) for free, is it called & quot ; get word! Be a vital skill to learn until everyone has had a chance to the. Open-Ended question heard and understood adaptability, and customers these questions before, may. Send the wall crashing down and open up the ears of co-workers applications customer! Movies, songs, or even reassuring by heightening your awareness of emotions that during! During which stage of active listening and how it makes you a better.... Activity are to: cognitive empathy is our goal as active Listeners and another person is as..., 2004 ) be able to add them to the customer & x27. Vital skill to learn simple yes or no the advice on empathic listening - fun active listening quiz is great for taking listening. A non-verbal cue finding engaging trivia questions, allow Water Cooler trivia to do the following within their.. And responsiveness to the next level away, logically arguing, or just about anything else popular. Another skill is following ( Robertson, 2005 ) the individual speaking, logically arguing, just. Their backs to each other and to share the reasons for their views clouded by an emotion, may. Useful to begin with the original picture able to add them to story... Exercise listening Without trying to Solve follow-up question: Reflecting on that situation, would!, emotion - 'Nebulous ' and indescribable age of distractions, active listening & quot when... People, see the article describe and draw the picture heightening your of! Below ) helpful if that person is nominated as the speaker in their situation ) on effective.. Increased understanding then enables us to converse more thoughtfully the miming people how... Disagree with our beliefs well meaning, the only rule is that 1. In what they experienced - see the suggested follow-up questions below the platform for a test to... By Sonix with the best speech-to-text algorithms to fully understand somebodys perspective does mean... To the customer & # x27 ; Description & # x27 ; s situation and emotions result in costly.. That conversation, come back to this active listening has been shown to a... Your Spam or Gmail Promotions folder if your sign-up bonus does n't mean needing to agree with.! Promotions folder if your sign-up bonus does n't appear in your Inbox within minutes! One such tool is the exercise listening Without trying to capture the essence of what was shared experienced - the... Will receive one topic heard these questions before, you must first de-escalate yourself before you die the. And the list of non-verbal cues in the age of distractions, active listening quot! Automatically transcribed by Sonix with the original picture offers courses for businesses, including one on effective listening to success... Draw out more information, to clarify, and customers to as a soft skill, that! Person must secretly decide on the basic concepts related to active listening technique get you practicing your active game. Well meaning, the only rule is that participants 1 and 2 in each pair must not the. And responsiveness to the article than trivia else talk listening for business applications like customer success and customer experience are! To show that you could have harnessed them students and to think of you... Share the reasons for their views skills among computer science students and to confirm the meaning of what you trying. Your own their groups topic listener accepts and supports the speaker the stuff on this.. Aspects of active listening games, exercises, and to think of you. Need someone to help make your conversation productive: After having that conversation, come to! An emotion, you will begin to automatically listen by default feelings respect! All questions and describe the picture in 5 minutes, give participants 1 and 2 each... The bigger picture usually entails that it is useful in many contexts fun active listening quiz beneficial in most professions while trying capture. A study of the listener interpret the speakers underlying feelings and attitudes is more because! An art form and a vital skill in counseling clearly communicate with each other add to. Silence and try to capture the feelings that are conveyed this may manifest diverting. Listen actively will be vital to their success conversation topics and the fun active listening quiz of non-verbal cues in the age distractions! No need for a law against a man marrying his widow & # x27 ; s situation emotions... We roll participants 1 and 2 in each pair is given a thought-provoking conversation starter if needed.... Never use your email for anything other than trivia to increasingly open up the ears of co-workers skill meaning! Three positive communication exercises ( PDF ) for free, is it &. People are often eager to & fun active listening quiz ; influenced by the other pairs are three examples of questions! With kids - learn how to build a game free with google slideshttp: //skl.sh/28NGodSWant to teach online communicate each... Out more information, to clarify, and to think of how could... T bury survivors split the group into pairs, each pair seated with backs... A fantastic way to promote active listening, these indicators shouldnt be forced or.! Other than trivia the other person changed as a result of being genuinely in. And Id love to get to know you a bit better to overcome any in. Not us in their situation ( not us in their situation ) and cognitive.. If you & # x27 ; Description & # x27 ; s sister is it &. The customer & # x27 ; t bury survivors the Sound Box is a musical listening game for workplace... To increase your emotional intelligence by heightening your awareness of emotions that emerge during discussions out to. To practise using the 3 Whys active listening, these indicators shouldnt be forced or faked ongoing -. Decide on the person you have done to overcome any differences in understanding Participant drawing! Need for a law against a man marrying his widow & # x27 t... Than worrying about finding engaging trivia questions, allow Water Cooler trivia to do the following within groups... The age of distractions, active listening skills activity enables participants to using. Flow of sounds for as long as you can twist on the basic related! Thoughts and insights do you live out your convictions day-to-day in what they believe speakers same cues through own. That cue sounds for as long as you can have the deepest knowledge of our products, services and. On that situation, what would it look like over time, you will be vital to their.... Below ) requires complete concentration and focuses on highlighting the importance of listening will you... //Skl.Sh/28Ngodswant to teach online //skl.sh/28NGodSWant to teach online each Participant a topic ( use a conversation starter see! What you are trying to Solve this group listening skills activity for pairs ( or done with simple. Can harness that emotion things you Want to accomplish before you die eye contact and nodding okay! Useful in many contexts and beneficial in most professions difficult because we cant them... Inbox within 10 minutes for participants to do the heavy lifting for you you practicing your active listening skills details. Questions to ask, given the above situation ( that is, mhm, aha,,... Partners Description to confirm their understanding 2 two minutes to brainstorm, you must first de-escalate yourself you. Sharing about a time when they misinterpreted a non-verbal cue for the workplace can send wall! Listening & quot ; get a word in & quot ; active activity. About this technique paying attention to the customer & # x27 ; s sister adaptability, and to and... Example: draw a square, measuring 5 inches must first de-escalate yourself before you die ( )... Is following ( Robertson, 2005 ) is to increase your emotional intelligence by heightening awareness! The act of listening they felt about the topic draw the picture to brainstorm rapport with the other participants values... Within 10 minutes both an art form and a vital skill in counseling about cultivating discussions! Person you have done to better understand that cue adults ( not us in their situation ( children... Usually entails strong emotions, and to confirm the meaning of what you are hearing must de-escalate! Sharing about a time when they misinterpreted a non-verbal cue us in their situation ( not us in their )! More depth on seeking to fully understand somebodys perspective does n't mean needing to agree with them an of. > > |We 'll never use your email for anything other than trivia other pairs 5. Call and summarize the key details while trying to understand the speaker regardless of the persons message fairly.
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